For Clinical Teams

You Sold The Device. Now What?

Customers get scattered PDFs, random Dropbox links, and emails they can't find. Practices struggle with adoption. Support is reactive, not proactive. Nuvue organizes everything.

Sound Familiar?

These are the pain points keeping MedTech clinical teams up at night.

Training Chaos

Clinical protocols, training videos, and device materials are scattered across email, Dropbox, and random PDFs. Customers can't find resources when they need them. You're constantly resending the same materials.

Reactive Support

You only hear from customers when they're frustrated. No visibility into who's struggling with adoption or who needs proactive help. By the time they call, the damage is done.

No Engagement Data

You can't track which customers use training resources or which practices are thriving. Support decisions are blind. You're guessing who needs attention instead of knowing.

It's Not Just You

Here's what clinical teams are up against across the industry.

68%

of medical device customers say they struggle to find training materials when needed

Medical Device + Diagnostic Industry Report

25x

more expensive to acquire a new customer than retain an existing one

Bain & Company

44%

of medical device companies cite post-sale customer training as their biggest challenge

MedTech Intelligence Survey

Three Engines.
Complete Training Control

Organize resources. Track engagement. Support proactively.

WIN ENGINE

Organized pre-sale materials

✅ Reps share consistent clinical messaging
✅ Prospects access protocols on any device
✅ Training starts before the sale closes
✅ Smooth handoff from sales to clinical
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Grow ENGINE

Customer training at scale

✅ Branded portals house all training resources
✅ Tag-based organization by device and protocol
✅ Update content once, reaches all customers
✅ One link. Everything they need. Forever.
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Know ENGINE

Proactive customer success

✅ See which customers use training materials
✅ Identify at-risk practices before they call
✅ Track engagement across all accounts
✅ Spot upsell opportunities automatically
Learn More

Real MedTech. Real Results.

Trusted by MedTech brands to sell faster and scale smarter.

We needed to deliver the right content to our practices without burying them in irrelevant noise. Nuvue crushed it. Each customer sees what matters to them—device info, fresh content, new offerings, and clinical protocols our teams are constantly perfecting. Zero clutter. All value. We maintain brand control while giving practices the flexibility to add their own branding, so they get professional, on-point content that still feels authentically theirs. The bottom line: NuView helps us show up and deliver at every single touchpoint.
Kim Pezzetti
Cartessa Aesthetics
VP of Practice Development
Working with Nuvue was a great decision for Emergent. It gives our sales team an edge in the field with on-demand customization of digital and print collateral. Nuvue has also helped our Marketing Director keep content fresh with custom animation and supported our HR manager with onboarding training. Overall, a great investment!
Angela Salisbury
Emergentmedech
President
Compared to tools like Dropbox or PowerPoint, Nuvue isn't just storage — it's true sales enablement. The tagging and organization make assets instantly findable, insights show what content is actually being used, and updates are communicated clearly across the team. That visibility alone has helped our clients improve consistency and alignment across their sales organizations.
Josh Smith
Agnes
Marketing Team

See the Sales Operating System in Action

One platform to win deals, grow customers, and see everything in real time.

Your Questions, Answered

Common questions about how Nuvue works for your team.

What if we offer training at different levels (physician vs. staff)?

Nuvue handles multi-level training seamlessly. Physicians get clinical protocols and advanced technique videos. Front desk staff get patient consultation guides and scheduling workflows. Nurses get injection techniques and safety protocols. Each user sees training relevant to their role. You control who sees what by tagging content appropriately. The whole practice gets trained on their specific responsibilities without information overload.

How is Nuvue different from Dropbox for managing training materials?

Dropbox is just file storage—customers get a link, download a PDF, and lose it in their email or device. Nuvue gives each customer a branded portal where all their training materials live permanently: videos, protocols, marketing resources, product updates. They log in once and everything is organized by their specific devices. When you update content, it updates in their portal automatically—no resending files or wondering if they have the current version. Customers always know where to find what they need.

How does engagement tracking help with proactive customer support?

Grow Engine shows which customers actively use training resources versus which have gone quiet. A practice that bought your device 3 months ago but hasn't accessed training in 6 weeks? That's a red flag. You can reach out proactively before they get frustrated or abandon the device. High engagement signals successful adoption—low engagement signals a customer who needs help. Instead of waiting for frustrated customers to call you, you identify problems early and provide support before adoption fails.

How do we keep training materials updated as our protocols evolve?

You don't have to manually redistribute updated files to hundreds of customers. When you update a clinical protocol, training video, or resource in Nuvue, it automatically updates in every customer portal that needs it. Tag the new version with the relevant products, and all customers with those devices see the update instantly. No mass emails asking people to delete old PDFs. No wondering who has outdated protocols. Content management stays centralized, and customers always have access to your latest clinical guidance and best practices.

Can customers access training materials on mobile devices?

Yes. Everything in Nuvue is mobile-responsive. Physicians and staff can access training videos, clinical protocols, and resources from phones or tablets—in the office, at home, between patients, anywhere. No downloads required—just log in and everything works. This is critical because busy practices don't have time to sit at a desktop computer for training. Mobile access means they can learn whenever they have a few spare minutes.